Refund Policy
At Pure Unxion, we take pride in offering high-quality, handcrafted products. Due to the sensitive and personal nature of our items, we do not accept returns or offer refunds at this time.
1. Damaged or Defective Items
If your order arrives damaged or defective, we’re here to help. Please contact us at support@pureunxion.com within 3 days of receiving your order. Include your order number, a detailed description of the issue, and photos of the damaged or defective item. We will review your case and, if approved, provide a replacement or store credit.
2. Order Issues
For any issues with your order, such as receiving the wrong item, please reach out to us at support@pureunxion.com so we can promptly resolve the matter.
3. Cancellations
Orders can be canceled within 24 hours of purchase for a full refund. After 24 hours, cancellations are not guaranteed as processing may begin.
If you have any questions about this policy or need assistance, please email us at support@pureunxion.com. Your satisfaction and trust are important to us, and we’ll do our best to address your concerns.
Thank you for choosing Pure Unxion!